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All of our pieces are made to order, for this reason the jewelry can take from one week up to four weeks to hand craft, and 3 more working days to ship.
Our products are made to order which means they cannot be returned or exchanged according to art. 59, first paragraph, letter c) of Italian Legislative Decree No. 206/2005 (Consumer Code), the right of withdrawal is excluded for the provision of “products that are custom packaged or that are clearly personalized”.
In the situation that you receive and incorrect or damaged product, please send an email to email@example.com indicating the reason for return, adding one or more images related to the reason. We will evaluate your request and you will receive a confirmation on how to proceed with the shipment.